We take pride in delivering a seamless and efficient order experience. All orders are processed and shipped within 5 hours of placement, ensuring your Vilase favorites reach you as quickly as possible.

Order Processing Timeline

Orders placed before 12 PM:

Orders received before 12 PM are processed and shipped on the same day.

This allows us to offer rapid fulfillment so your products begin their journey without delay.

Orders placed after 12 PM:

Orders received after 12 PM are processed and shipped on the next business day.

Even late-day orders are handled with priority and care.

Orders placed after 12 PM on Friday:

Orders placed after 12 PM on Friday will be processed and shipped on Monday.

As weekends are non-operational, we ensure your order becomes our top priority at the start of the new week.

Important Note

While we strive to maintain fast dispatch at all times, occasional delays may occur during high order volumes.

During peak periods, we sincerely appreciate your patience as our team works diligently to ensure every order is processed with the same care and efficiency.

Return Policy – Vilase

At Vilase, we are committed to delivering premium quality lingerie that looks exactly as shown and matches the product description.

We guarantee that every product will match the images and description provided on our website and will be free from manufacturing defects.

If you receive an item that does not meet these standards, we will offer a full refund or a replacement.

15-Day Return Policy

You may request a return within 15 days from the date of delivery.

Our online store offers our complete collection with the same high standard of service, seamless delivery, and customer support — along with a simple and hassle-free return process.

Two Easy Return Options

1️⃣ Free Pick-Up

We offer free return pick-up service in most serviceable locations.

If available in your area, you will see the pick-up option while submitting your return request.

2️⃣ Self-Ship

If pick-up service is not available at your location:

We will reimburse the return shipping cost after verification, provided the product meets our return conditions.

A scanned copy of the courier receipt must be shared via email for validation.

Important Return Conditions

Please note the following carefully:

• 
  Products must be unused, unwashed, and returned with original tags and packaging intact.
  
• 
  Gift cards and downloadable products are non-returnable and non-refundable.
  
• 
  Exchanges are allowed for a different size or color, subject to stock availability.
  
• 
  Bodysuits and swimsuits must be returned with the original hygienic protective strip intact.
  
• 
  Panties and lingerie sets that include panties are final sale and are not eligible for return due to hygiene reasons.
  

How to Request a Return

1. 
   Go to the ‘Return’ section in your account dashboard.
   
2. 
   Select the relevant order number.
   
3. 
   Provide the reason for return along with clear product images.
   

If the delivered product matches the exact size, color, and style ordered, the return request may not be approved.

Once approved:

• 
  You will receive an RMA (Return Merchandise Authorization) number.
  
• 
  Add the RMA number clearly on the return shipping label before dispatch.